Friendly Reminder

During the upgrade period, clients are:

1. unable to log in and trade on MT4/MT5.

2. able to log in to the Client/IB Portal and use all functions, including deposits and withdrawals.

3. able to log in to the APP but unable to use any APP trading features, including APP copy trading.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

Important Reminder

During the upgrade period, clients are:

1. Unable to log in to or trade on MT4/5.

2. Unable to log in to the APP or use any APP features, including APP Copy Trading.

3. Unable to log in to Client/IB Portal.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

Important reminder:

I. During the 00:00 – 02:00 GMT+3 upgrade period:

1. Unable to log in to or trade on MT4/5.

2. Unable to log in to the APP or use any APP features, including APP copy trading.

3. Unable to log in to Client/IB Portal; Unable to use CRM, deposit or withdraw funds.

II. During the 09:00 – 18:00 GMT+3 upgrade period for Social Trading Maintenance:

1. Able to log in to MT4/5 but unable to trade.

2. Able to log in to the APP but unable to use any APP features, including APP copy trading.

3. Able to log in to Client/IB Portal; Able to use CRM, deposit or withdraw funds.

III. Kindly note that the MQ Server will be updated to the newest version of 5660. Clients who use proxy mode (Proxy Server Sock4) might be affected due to compatibility issue and might need to resort to SOCKS5 Mode or HTTP Proxy. Please refer to your proxy provider for further details.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

Friendly Reminder

• During the upgrade process, the client portal and UM App will be temporarily unavailable. Our official website will remain available, but clients will not be able to sign up.

• Any client portal and UM App functions that contain account data adjustments might be temporarily unavailable.

• During the upgrade period, the features of MetaTrader software & application, including but not limited to logging in, quoting and opening/closing positions, will be temporarily unavailable.

• There might be a gap between the original price and the price after maintenance. The gap between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed.

• To ensure access to the most accurate and up-to-date information regarding market opening times and order execution, kindly update your trading platform to the latest version.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

During the upgrade period, clients are:

• Able to log in but unable to trade on MT4/5.

• Able to log in but unable to trade on APP or use any APP features, including APP copy trading.

• Able to log in to and use Client/IB Portal as per usual.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

During the upgrade period, clients are:

• able to login in MT4/5 but unable to trade all these affected symbols.

• able to log in to Client/IB Portal and use all functions.

• able to log in to the APP and use all functions including APP Copy Trading.

• able to trade all other symbols normally on MT4/5 and APP.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

This migration may affect how you access our services, particularly if you are using a VPN. We recommend reviewing and adjusting your VPN settings in advance to ensure uninterrupted access and smooth trading operations throughout the migration period.

• During the upgrade process, the client portal and UM App will be temporarily unavailable. Our official website will remain available, but clients will not be able to sign up.

• Any client portal and UM App functions that contain account data adjustments might be temporarily unavailable.

• During the upgrade process, the features of MetaTrader software & application, including but not limited to logging in, quoting and opening/closing positions, will be temporarily unavailable.

• There might be a gap between the original price and the price after maintenance. The gap between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed.

• To ensure access to the most accurate and up-to-date information regarding market opening times and order execution, kindly update your trading platform to the latest version.

If you have any questions or require assistance, please do not hesitate to contact [email protected].

We are pleased to inform you that Ultima Markets will be conducting scheduled system optimization every Saturday to further enhance your overall trading experience.

Schedule

• Day: Every Saturday

• Affected Platforms: All trading platforms and the Ultima Markets App

• Affected Account Type: Cent Accounts

Important Information

• Trading order records from the past 14 days will remain directly accessible within your Cent Account.

• Records older than 14 days will be archived depending on server performance. Should you require any archived records, you may retrieve them via the “Trading History” section in the Client Portal or by contacting our support team for assistance.

• This routine maintenance is carried out to ensure continued system stability and improved platform performance.

If you have any questions or require assistance, please feel free to contact us at [email protected] or reach us via Live Chat on our website.

We are pleased to inform you that Ultima Markets will be conducting a scheduled system optimisation to enhance your overall trading experience.

Upgrade Schedule:
Date: Every Sunday Time: 03.40 (GMT+2)
Affected Platform: All Trading Platform and Ultima Markets App

Important Note:

• Affected platforms: Ultima Markets App, MT4 & MT5

• During the optimisation period clients may experience temporary trading interruptions such as unable open, close, or modify orders, as well as brief disconnections from the servers.

• While the optimisation usually completed within 10 ~ 20 minutes, system stability may be impacted within a wider window (03:10 – 04:10 GMT+2).

• This is a routine scheduled maintenance activity and not an abnormal event. It is undertaken to ensure continued optimal system performance.

If you have any questions or require assistance, please do not hesitate to contact [email protected]

We are pleased to confirm that the earlier issue affecting upstream pricing and liquidity has been fully resolved. All trading and quotation services, including gold-related instruments, have returned to normal.

Our systems are now operating smoothly, and you may continue to place and manage your orders without any limitations.

Thank you for your patience throughout this incident. Should you have any questions regarding your account or recent transactions, our support team remains available to assist you at any time.